Business Consultant

Sol González

About Me

solmaglez@gmail.com

(222) 177-4339

Im working in customer service, game administration and social media management for gamigo group. Data analysis and reporting summaries for consulting companies. More than 10 years of experience in system audits, consulting and automated controls.
Translation, editing and layout of books in my spare time.

Work Experience

2018 - Present

Game Admin and Support

gamigo group

  • I followed up on tickets, responding to game inquiries, account transaction tracking, purchases, penalties, etc.
  • I identified recurring incidents that were reported to the team with evidence of occurrence and follow-up incident resolution.
  • I scheduled in-game events and participated in testing changes for version upgrades.
  • Kept communication with players through chat interactions, Facebook pages, forum and in-game interactions.
  • I followed up on marketing and social media projects

2017 - 2023

TI Consultor

A&M Consultores

  • I assessed risks in private industry IT environments.
  • I imported sensitive data and prepared reports for submission to the Government of the State of Puebla.
  • I prepared and delivered training to company personnel on the use of Microsoft Excel.

2005 - 2014

Bussiness Risk Consultant Technologic Risks

Deloitte

  • I lead, coordinated and supervised teams of consultants and evaluated their activities under a SMART methodology.
  • Conducted IT risk audit planning, supervised work and managed expenses and assigned staff hours under budget.

2002 - 2004

Analist

Instituto Mexicano del Petróleo

  • I wrote queries in Oracle databases and elaborated automatic reports using PL/SQL language for Petróleos Mexicanos.
  • I programmed projects in Java language.

Education

2006 - 2007

Masters in Strategic Planning and Technology Management

UPAEP | Universidad Popular Autónoma del Estado de Puebla

Truncated Master’s Degree

1999 - 2003

Bachelors Of Computer Engineering

TecNM Villahermosa | Tecnológico Nacional de México campus Villahermosa

Skills & Expertise

Data Analysis

I obtained a certificate for having completed the course: Specialized Program – Google Data Analytics

I obtained a certificate for having completed the course: Data Analytics Professional Fundamentals, by Microsoft and Linkedin

Computer Science & Data Security

I obtained a certificate for having completed the course: Security and Audit of Oracle Financials and More by MIS Training Institute

I obtained a certificate for having completed the course: Database Structures in Orable 9I by Deloitte

I obtained a certificate for having completed the course: Introduction to XML: Language basics by Deloitte

I obtained a certificate for having completed the course: Java 4.0 Programing by Oracle University

I obtained a certificate for having completed the course: XML: Application development by Oracle University

Web design & Content creator

I maintain, design and create online content for a personal website for over 20 years using the WordPress platform.

I create digital wedding invitations using the WordPress platform

I obtained a certificate for having completed the course: Web Integrity Technician by Carlos Slim Foundation

I obtained a certificate for having completed the course: DHTML Fundamentals by Deloitte

I obtained a certificate for having completed the course: DHTML and Cascading Style Sheets by Deloitte

Translator & book designer

I translated 18 books from English to Spanish for sale in the Amazon store, which included image editing, layout and digital book production.

I translated corporate documents from Spanish to English for international companies.

HOA participation

I was in charge of several security tasks including the implementation of the monitoring system by specialized contractors, the contracting of surveillance services and the installation of public alarms by state programs.

I was in charge of budget management, collection, contracting, supervision and delivery of a major maintenance project.

I contributed to the preparation of the Internal Regulations and participated in the follow-up meetings for their approval.

Other skills

I obtained a certificate for having completed the course: Analysis and interpretation of the ISO-9000:2000 Standard by CENCADE

Extensive experience in the use of office tools such as Office Suite and Google docs suite.

Experience in the elaboration of SQL and PL-SQL queries.

Use of Artificial Intelligence tools such as ChatGPT and Copilot

Products I’ve Worked With

Email

solmaglez@gmail.com

Phone

(222) 177-4339

Puebla, MX